Digital Assistant Academy – Voice Interaction Design Fundamentals
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What you will learn in the Voice Interaction Design Fundamentals course
Path Into Voice Interaction Design
A high-level summary of the roles of a conversational or voice interaction designer. The functional and non-functional skills required to succeed in this role.
We’ll dive deeper into the history of voice. We will also look at the industries investing in voice assistants and the industry specific use cases.
Capstone 1: Messenger Bot
In this capstone you will design, prototype, test and deploy a natural language messenger bot for your website, WhatsApp, Facebook messenger or any application of your choice. This capstone will be part of your portfolio design.
Power of Conversation Design
In this section we will dive deeper into conversation design and learn how to apply the same principles we use as humans to converse into designing conversations with the bot. We will learn how to develop an accurate and responsive system.
Voice Interaction Basics
In this section we will dive deeper into how voice assistants work, the building blocks of voice. We will dive deeper into voice technologies like ASR, NLP, TTS and will also learn how fulfilment works. In this section we will also look into text to speech and methods to tune the voice prompts.
Designing for Voices
In this section we will dive into the key design principles to apply when designing voice interactions or conversational design.
Storytelling in Conversation Design
In this section you will learn storytelling techniques and how you can apply it in conversation design, voice interaction design and your career.
Capstone 2: Alexa Skill/Google Action
In this capstone you will design, prototype, test and deploy a natural language voice action or skill for Google Assistant or Alexa.
Voice Design Process
In this section we will learn about the five step voice interaction design process and the expected deliverable and outcome from each of those processes. We will dive deeper into bot persona, sample dialogs, voice flows, voice scripts and usability testing methods.
Voice Design Process: Research
In this section we will learn about various research methodologies which are helpful throughout the life cycle of a voice application or conversational AI design and development. It will teach you the basics on how to conduct each research tailored for conversation and voice interaction design.
Voice Design Process : Define
In this section we will learn how to define target audience for your voice applications, user and system persona for your conversational interactions.
Voice Design Process : Design
In this section you will learn how to design personality for your bot, persona for your target users. You will dive deeper into designing standard vocabulary and foundational design elements for your conversation design. You will also learn how to design sample dialogs and prototype your conversations.
Voice Design Process : Prototype
In this section you will learn how to prototype conversational interfaces using various platforms. You will prototype your own capstone project and deploy it to various devices.
Capstone 3: Custom Voice Application
In this capstone you will design, prototype, test and deploy a natural language voice application for platform of your choice. Smart watches, wearables, smartphone or any appliance.
Voice Design Process : Validate
In this section you will learn how to test and validate your conversation design and voice interactions. You will learn various testing methodologies like Wizard of testing and Usability testing. You will also apply those in your capstone projects.
Voice Analytics and Performance Optimization
With every voice interaction we are constantly learning and optimizing performance of these voice applications. This section will teach you all the methods to optimize voice interaction performance.
Ethics in Voice Design
We’ll dive deeper into the ethical aspects of voice design. We will learn a new framework which can be applied to design more ethical voice interactions.
Privacy and Inclusive Voice Design
In this section we will learn why privacy and inclusive design is important. We will learn methods and apply a new framework to humanize privacy in voice design.
Conversation Design Platforms
In this section we will learn about two conversation design platforms which will help us design our end to end conversational apps for the capstone project.
In this section we will guide you to design your own portfolio with all the three capstone projects. Our modules will focus on creating portfolio with a focus on storytelling.
Interview Prep Guide
In this section you will learn tips and tricks to tackle conversation design and voice interaction design interview questions. We will provide you various scenarios and job descriptions and guide you to prepare for interview.
Getting Future Ready
In this section our career coaches and mentors will work with you to review your portfolio, resume building and conduct mock interviews to ensure you are future ready. You will also learn to apply storytelling skills into design.